Thank you for shopping at WAFI ADIL LLC! We are committed to providing you with high-quality products and excellent customer service. However, we understand that there might be instances where you need to return or seek a refund for a purchase. Please review our Refund and Returns Policy below for detailed information on how we handle such situations:

1. Eligibility for Returns and Refunds:

  • We accept returns and offer refunds within 30 days from the date of purchase.
  • To be eligible for a return and/or refund, the item must be unused, in its original packaging, and in the same condition as you received it.

2. Products Excluded from Returns and Refunds:

  • Perishable goods such as grocery items are non-returnable and non-refundable.
  • For hygiene reasons, beauty and personal care products cannot be returned or refunded if they have been opened or used.

3. Return Process:

  1. Contact our Customer Service team to initiate the return process. Provide your order number, item(s) you wish to return, and the reason for the return.
  2. Our team will provide you with a return authorization and guide you through the return shipping process.

4. Refund Process:

  • Once we receive the returned item and verify its condition, we will initiate the refund process.
  • Refunds will be issued to the original payment method used during purchase.
  • Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider’s policies.

5. Return Shipping Costs:

  • If the return is due to an error on our part (wrong item shipped, defective product, etc.), we will cover the return shipping costs.
  • If the return is due to a change of mind or a different reason not attributable to us, you will be responsible for the return shipping costs.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the order.
  • We may request photographic evidence of the damage or defect to assist with our evaluation.
  • We will provide you with instructions on returning the damaged or defective item and offer a replacement or refund, including return shipping costs.

7. Cancellations:

  • You can cancel your order before it is shipped. Once the order has been shipped, our standard return policy applies.

8. Exchanges:

  • At this time, we do not offer direct exchanges. You can return the item according to our policy and place a new order for the desired item.

Please note that this policy applies to all categories of products we offer, including pet supplies, home and kitchen products, beauty and personal care products, grocery, electronics, sports and outdoors items.

We recommend reading our full Terms and Conditions for more information on our policies.

If you have any further questions or concerns, please feel free to reach out to our Customer Service team. Your satisfaction is important to us, and we are here to assist you.

Thank you for choosing WAFI ADIL LLC for your shopping needs!

Sincerely, Admin WAFI ADIL LLC

Contact Information